Shipping policy
Processing Times
Orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
During high-volume periods (such as product launches or holidays), processing times may be longer.
Domestic Shipping (U.S.)
We ship to addresses within the United States, including P.O. Boxes and APO/FPO addresses.
Standard shipping typically takes 3–8 business days after processing.
Expedited shipping options may be available at checkout for an additional fee.
International Shipping
We currently ship to select international destinations. Shipping rates and times vary by location and will be displayed at checkout.
Customers are responsible for all customs duties, VAT, import taxes, and other fees imposed by their country. These charges are not included in the product price or shipping costs.
Dive Long Island is not responsible for delays or losses caused by customs clearance or regulatory authorities.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Occasionally, we may offer free shipping promotions, which will be noted on our website.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to become available.
Risk of Loss & Title
All orders are shipped FOB (Free on Board) Shipping Point. This means title and risk of loss pass to you once the package is transferred to the shipping carrier.
Dive Long Island is not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession.
Damaged or Missing Items
Please inspect your order upon receipt and contact us immediately at divelongislandllc@gmail.com if items are missing, defective, or damaged.
Claims must be submitted within 7 days of delivery. We may request photos of the package and damaged product(s) to process your claim.
Delivery Delays
Delivery times provided are estimates and not guaranteed. Dive Long Island is not liable for delays caused by carriers, weather, natural disasters, strikes, or events beyond our control.
Address Accuracy
Customers are responsible for ensuring shipping addresses are accurate and complete at checkout. Dive Long Island is not responsible for packages delivered to incorrect addresses provided by the customer.
Contact
If you have any questions regarding shipping or your order, please contact us at:
divelongislandllc@gmail.com